FAQ
Purchasing and Payment
How do I purchase a painting?
You can either DM me on Instagram, or click on the button “Contact to Purchase” below the description of the painting you want. Fill out the form and click “Submit”. I will contact you via email or WhatsApp shortly afterwards.
What payment methods do you accept?
For now, I only accept payments via bank transfer or by sending the payment via Western Union or similar services.
Shipping and Packaging
What are the shipping costs?
For customers based in Morocco, shipping is free. For other countries, the shipping cost depends on the country and the dimensions of the painting. The exact amount will be communicated via email, listing all the details of the cost.
What is the delivery time?
In Morocco: 1 to 2 weeks. Outside Morocco: 2 to 6 weeks.
How is the art protected during shipping?
The painting will be wrapped in bubble wrap and placed inside a wooden box made specifically for the painting to ensure maximum protection.
What do I receive with the painting?
The painting will be accompanied by its Authenticity Certificate.
Commissions and Orders
Do you take commission orders?
I only accept orders to remake sold paintings in different sizes.
How long does it take to remake a painting?
It depends on the size of the order. The exact delivery time will be communicated to the client via email.
Additional Questions
If you have any additional questions that are not listed here, please feel free to contact me at: info@imanehaniniart.com